IntaSound engineers working on a venue installation

IntaSound Protect · Venue Maintenance

Protect the performance of your venue.

Planned preventative maintenance for installed sound and lighting systems — helping venues keep equipment cleaner, performing properly and easier to support when something does not behave.

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IntaSound Protect

Professional care after the installation.

Sound and lighting systems work hard. Dust, heat, vibration, constant use and day-to-day operation all take their toll. IntaSound Protect gives venues a planned route for preventative maintenance, inspection and ongoing technical support across both systems.

Choose Essential for straightforward annual sound and lighting care, or Professional for twice-yearly maintenance with enhanced technical and lighting-programmer support.

Choose Your Cover

Two levels of planned care.

Both packages run on a 12-month agreement. Suitability, travel, access and final venue pricing are confirmed before the contract starts.

Protect

Essential

£39+ VAT / month · from

Simple preventative care for smaller installed sound and lighting systems.

One annual preventative-maintenance visit
External cleaning of accessible sound and lighting equipment
Loose dust removal from accessible amplifier, processor, speaker and lighting vents or cooling areas
Accessible lens and optical-surface cleaning where appropriate
Basic visual inspection of speakers, lighting fixtures, cabling, connectors and mounting points
Operational test and concise service report
Discounted call-outs, priority booking and telephone guidance
Maintenance history retained for future servicing decisions

Best suited to: one smaller sound and lighting installation that can normally be serviced by one engineer within one working day.

View Full Details Ask about Essential

Protect

Professional

£99+ VAT / month · from

Twice-yearly sound and lighting maintenance with enhanced technical and lighting-programmer support.

Two preventative-maintenance visits, approximately six months apart
Cleaning of accessible sound and lighting equipment, vents, cooling areas and removable lenses
Visual inspection, operational testing and service report after each visit
Show-file backup where compatible and access is available
Up to four hours of remote troubleshooting and minor programming support per year
Initial telephone response within two working days
Discounted call-outs, priority booking and retained technical notes
Additional planned engineer capacity available where required

Best suited to: larger or more complex sound and lighting systems — and smaller venues that rely heavily on their installed technology and want more regular care and faster technical support.

View Full Details Ask about Professional

At a Glance

What you get.

Clear differences between the two packages, with the same IntaSound approach to planned care and practical support.

Feature	Essential	Professional
Planned maintenance visits	1 per year	2 per year, approx. six months apart
Sound & lighting cleaning, inspection & operational test	Included	Included at both visits
Service report	After annual visit	After each visit
Priority booking	Included	Included
Discounted call-outs	£100 + VAT incl. first hour, instead of £125 + VAT	£100 + VAT incl. first hour
Telephone / technical support	First-line telephone guidance during normal business hours	Up to 4 hours remote troubleshooting & minor programming support per contract year
Defined initial response	—	Within 2 working days during normal business hours
Show-file backup	—	Where compatible and access is available
Starting price	£39 + VAT / month	£99 + VAT / month

Joining IntaSound Protect

A straightforward route for every venue.

You do not need to be starting from scratch. We can assess existing systems too.

01 · New Installation

Build protection in from day one.

Add the first 12 months to your IntaSound installation quotation. Protect starts at completion and handover.

02 · Existing Customer

Review what is already installed.

We review the installation and confirm that it remains suitable. Any remedial work is quoted separately.

03 · Other Installer

Let us assess the system.

We assess the system, condition and access first. An initial survey may be chargeable.

Why Planned Maintenance

Keep the system working for the venue.

Preventative care is about protecting the investment, reducing avoidable disruption and keeping useful service information in one place.

Cleaner equipment

Routine cleaning supports effective cooling, reliable operation, light output and longer working life across installed sound and lighting equipment.

Earlier visibility

Planned inspection can identify developing faults or deterioration before they become more disruptive.

Faster support

Priority booking and retained service notes help the team understand the installation more quickly.

Specialist help

Professional adds enhanced remote technical support, including access to an experienced IntaSound lighting programmer for supported systems.

Clear Boundaries

Planned maintenance, clearly defined.

IntaSound Protect is a maintenance and support service, not equipment insurance, a warranty extension or a guarantee against faults. Replacement parts, major repairs, specialist access, emergency/out-of-hours attendance and other excluded work are chargeable unless separately agreed. Eligibility, travel, access requirements and full terms are confirmed before the contract starts.

Professional includes up to four hours of remote support per contract year, recorded in 30-minute increments. Unused time does not carry forward. The standard Professional price includes two single-engineer visits; additional planned engineer-days and venue-specific travel/access requirements are priced separately where required.

Protect Your Venue

Not sure which package fits?

Tell us about your sound and lighting systems and how the venue uses them. We’ll assess the installation and recommend the appropriate level of preventative care.

Discuss Your Venue